Call Center

Optimize the Customer Experience with a Next Gen Call Center Solution

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Modernizing the Cloud Call Center Experience

2600Hz's flexible cloud call center solution elevates the call center experience by providing end users with an intuitive and seamless call center experience.  It’s not just another call center — it’s a sophisticated, highly flexible solution that offers SMBs a powerful experience that rivals industry leaders.

Modernizing the Cloud Call Center Experience

Built Natively into KAZOO

Call Center is fully integrated with the award-winning KAZOO platform and provides one seamless unified communication experience for all.

Call Center not only tackles the everyday features and functionality every call centers needs such as dashboards, quality monitoring/management, skill-based routing, eavesdrop/whisper/barge, etc., but it also offers resiliency that surpasses the competition.

Paired with KAZOO’s existing advanced UCaaS/CPaaS APIs, call center optimization can be reached in each and every industry sector, because each business can create a customized call center experience.

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Amplify the Call Center Experience

Native, Integrated Software

A top-notch call center solution built into KAZOO so you have a single platform for all of your business communication needs.

Optimized CX

The flexibility to create a personalized solution for your customers thanks to KAZOO’s 300+ APIs.

Ease of Use for All

2600Hz's Call Center was designed to be rapidly deployed and offer a seamless end user experience for all. Easy-to-use features and functionality save time, offer the highest quality service, and provide fast performance all within a simple yet modern interface.

A Simple & Modern Interface

The intuitive yet highly interactive UI enables agents, managers, and admins alike to navigate the interface with ease in order to provide the best experience between the caller and your business.

Resiliency and True Geo-Redundancy

Being truly redundant means that call centers using 2600Hz's Call Center solution will always be up and running no matter what, and your customers never need to worry about dropped calls or outages.

Revenue Your Way

YOU have the power to decide how you want to sell your call center solution and to cap your own margins, which means you can drive as much revenue as you want.

Insightful Reporting & Powerful Analytics

Deliver the highest level of customer service possible

2600Hz has partnered with Xarios Technologies to bring you insightful reporting and powerful analytics. Dimensions by Xarios reports on the Call Center Pro engine, by providing intuitive real-time call analytics, automated reporting, and cost-effective wallboard displays.

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Call Center Highlights

All the features and functionality everyday call centers need plus the capability to create a completely custom solution quickly and seamlessly - All for YOUR customer

Skill-Based Call Routing

Dynamic Caller Intelligence

Call Recording

Quality Monitoring & Management

Amplified Reporting &

And More

UCaaS, CPaaS & Call Center All in One Platform

Be the only communications provider your customers need. In addition to unified communications and collaborations solutions, KAZOO offers industry-leading CPaaS and UCaaS together in one platform.

Complete Control & Flexibility with 300+ APIs

Customize every part of your unified communications solution including pricing, branding, customer offerings, automations, and more.

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Unparalleled Unified Communications

A truly unified communication experience with carrier-grade reliability and stability, packaged in a streamlined UI.

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Why settle for status quo when Call Center can accelerate your business?

Get a demo and see the 2600Hz Call Center difference.

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