Careers at 2600Hz

Connecting and empowering everyone.

We're a passionate and creative team who envision a world where real-time communications of all types (Voice, Video, SMS etc) are openly accessible and easily implemented for anyone. The intricate world of telecom can be quite daunting, so to address all the pain points in the industry we’ve built KAZOO—the world’s first true Unified Communications platform.We also provide consulting, custom development, and support for very large telecom providers. Headquartered in San Francisco, California—with offices in Portland, OR and Rochester, NY, as well as remote employees around the world—we are a profitable, self-funded company that has been in business over 5 years and looking to grow in order to meet increasing demand.

Open Positions

For all job inquiries and applications, please email jobs@2600hz.com with your cover letter, resume, portfolio (if required), and any other necessary materials. We look forward to hearing from you!

Software Development

Sr. Erlang Engineer

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Responsibilities
  • Engage with the community and 2600Hz engineers to architect enhancements to the Kazoo core
  • Manage Kazoo core libraries and verify functionality
  • Work in the Kazoo Jira project to groom, rank and work on tickets
  • Review and comment on Kazoo pull requests
  • Update and create documentation
  • Enhance Kazoo configuration, such as the Kamailio scripts
  • Interact with other project maintainers such as the FreeSWITCH and Kamailio teams
  • Work in a globally distributed team via a video conference
  • Be willing to contribute and accept criticism in an open, collaborative environment
  • Provide guidance and mentoring to Jr engineers as well as community members
  • Willingness to share knowledge in conference and meetup presentations
Requirements
  • Strong programming fundamentals in any language is required
  • Energy and pride in your work
  • Experience with NoSql databases, and Rest APIs is encouraged
  • Previous experience working with VoIP/Telecom technologies is encouraged but not required

Jr. Erlang Engineer

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Responsibilities
  • Engage with the community and 2600Hz engineers to problem solve issues
  • Enhance Kazoo applications and APIs
  • Work on build and test tools
  • Update and create documentation
  • Solve Jira bug tickets and feature requests
  • Interact with other project maintainers such as the FreeSWITCH and Kamailio teams
  • Work in a globally distributed team via a video conference
  • Be willing to contribute and accept criticism in an open, collaborative environment
  • Willingness to learn! Don’t be afraid to ask questions!
Requirements
  • Strong programming fundamentals in any language is required
  • Energy and pride in your work
  • Experience with Erlang strongly encouraged but not required
  • Experience with NoSql databases, and Rest APIs is encouraged
  • Previous experience working with VoIP/Telecom technologies is encouraged but not required

PHP Engineer

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The 2600Hz Auxiliary team is seeking a knowledgeable PHP developer who is highly motivated, creative, and self driven to develop and maintain our SaaS PHP web applications. The Auxiliary team manages the QA toolsets, SDKs, and SaaS Auxiliary services supporting the KAZOO core product. All applications are developed using the object oriented development methodologies of modern php (PHP 5.5+).

Responsibilities
  • Create new projects, working with product managers to plan and implement new projects as required
  • Maintain existing products adding features, fixing bugs
  • Participate in daily standup with the Auxiliary team and Product mangement
Requirements
  • Strong programming fundamentals in any language is required
  • Experience with composer, phpunit, object oriented PHP or other OO languages is strongly encouraged
  • Experience with NoSql databases, and Rest APIs is encouraged
  • Previous experience working with VoIP/Telecom technologies is encouraged but not required
Marketing

Social Media/ Marketing Associate

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Responsibilities
  • Manage all social media channels including but not limited to Facebook, Twitter, YouTube, LinkedIn, Square Space etc...
  • Coordinate and assist with organizing meetups, company conferences and events, and speaking events
Requirements
  • B.A./B.S. degree
  • Knowledge of all social media channels and paid advertising campaigns
  • Attention to detail, with exceptional written and verbal communication skills
  • Growing and evolving the 2600Hz brand

Internal Systems Engineer

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We are looking for a highly motivated self-starter who wants to join our team and help us automate our sales, marketing and lead engines. We have a lot of sharp people, a really cool product, and a lot of interest from the community, but our tools need to be tied together and streamlined. The ideal candidate would be creative, and have knowledge of APIs and PHP coding. If you are eager to learn new systems, and build some fun automations with a dynamic, fast-paced team, we want to hear from you.

Requirements
  • 3+ years of Java and/or PHP programming experience
  • 3+ years of experience with RESTful API, OAuth and web application development
  • Ability to communicate technical concepts clearly and effectively
  • Must have strong web application development skills, love troubleshooting challenging coding issues, have a strong sense of responsibility, and have excellent written communication skills
Desired Experience
  • 1+ year programming experience with Ruby, C#, Python and Perl a big plus
Sales & Account Management

Director of Internal Sales

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Responsibilities

The Director of Inside Sales will be primarily responsible for leading the strategy, execution and management of an inside sales team at 2600Hz. The successful candidate will be charged with ensuring the inside sales team is sufficiently staffed, trained and exceeding weekly, monthly and quarterly goals and objectives set forth by the VP of Sales and the senior management team. Responsibilities include but are not limited to the ability to sell the 2600Hz product and services, ensuring KPI’s and core sales metrics are achieved/exceeded on a consistent basis. This role requires a unique blend of business and sales acumen, leadership and management, communication skills, and willingness to work collaboratively to drive growth and continuous improvement. The successful candidate will have strong leadership capabilities as well as a proven track record of success as an individual contributor. If you thrive as a sales leader by motivating, inspiring and driving your teams to achieve their best and exceed company goals, we encourage you to apply for this position.

  • Interview, qualify and hire “the best” SDR/BDR’s for the 2600Hz inside sales team
  • Onboard and train sales team members to be selling by day 30 of their start date
  • Manage, motivate and provide ongoing mentorship to the sales team to achieve and exceed individual and team sales quotas
  • Responsible for day-to-day operations and P&L responsibility for inside sales division with a heavy focus on metric achievement and superior customer experience
  • Manage metrics including overall pipeline, individual sales rep performance, team performance, company and market trends
  • Implement and maintain sales process and other industry best practices
  • Maintain a high-performing, highly motivated and engaged team emphasizing reward and recognition
  • Set the tone and drive a culture of top performance, teamwork and fun
  • Work cross functionally within 2600Hz as well as collaboratively across the organization. Be one of the key “voices of sales” within the company
  • Help develop and implement new and improved sales programs and strategies with the goal of constantly improving sales metrics
Requirements
  • 4+ years of Sales Experience or Equivalent Job Experience
  • Proven track record of success and advanced ability to sell products and services to C-Level Executives and owners
  • Proven track record to effectively sell platforms and or services
  • Build market position by locating, developing, defining, negotiating and closing business relationships
  • Keep abreast of current company and technology trends
  • Identify, contact and build relationships with prospective customers through a combination of telephone and in-person, cold calls, networking and referrals to obtain appointments
  • Leverage CRM system to develop prospecting and sales strategy that ensures high activity, follow up and effective closing ratios
  • Design customized, cost-effective customer presentations and solutions for the client
  • Maintain open and effective lines of communication throughout the organization to maintain a sense of teamwork, enthusiasm, pride and quality workmanship
  • Ultra Competitive mindset, looking for a challenge and willingness to learn from the team and pro-actively on your own
Compensation

Base salary and OTE bonus of up to 100% of base.

Sales Engineer

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Responsibilities
  • Responsible for development and delivery of product demonstrations
  • Responsible for representing the product to customers and at field events such as conferences, seminars, etc.
  • Able to respond to functional and technical elements of RFIs/RFPs
  • Able to convey customer requirements to Product Management teams
  • Able to travel throughout sales territory
Requirements

Ideal candidate must be self-motivated with a proven track record in software sales and knowledge of distributed architecture and Telecommunications. Comfortable in the dynamic atmosphere of a technical organization with a rapidly expanding customer base. Must possess strong presentation skills and be able to communicate professionally in written responses to emails, RFPs, and when submitting reports. Organized and analytical, able to eliminate sales obstacles through creative and adaptive approaches. Must be prepared for extensive travel.

  • 3-5+ years relevant experience in vendor sales
  • Experience and familiarity of telecom and network switching
  • A B.S. in Computer Science or a related field is strongly preferred

Sales Representative/ Executive

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Responsibilities

A person working in the Sales and Marketing department of a telecommunications company with the aim of selling and marketing the products and services offered by 2600Hz. The Sales Representatives responsibilities include but are not limited to the ability to sell our product and services after inspecting the needs and requirements of the customer or client. Additional responsibilities include tracking and using the CRM system, Cold calls, maintaining customer interaction and follow ups throughout the Sales cycle as well as strong closing skills. Self-starters and Self- motivators with a daily pro-active are strongly encouraged to apply for this position.

Requirements
  • 2+ years of Sales Experience or Equivalent Job Experience
  • Proven and advanced ability to sell telecommunications products and services to C-Level Executives
  • Proven track record to effectively sell VoIP platforms and or services
  • Build Market position by locating, developing, defining, negotiating and closing business relationships
  • Keep abreast of current company and technology trends
  • Identify, contact and build relationships with prospective customers through a combination of telephone and in-person, cold calls, networking and referrals to obtain appointments
  • Leverage CRM system to develop prospecting and sales strategy that ensures high activity, follow up and effective closing ratios
  • Design customized, cost-effective solutions for the client
  • Maintain open and effective lines of communication throughout the organization to maintain a sense of teamwork, enthusiasm, pride and quality workmanship
  • Ultra Competitive mindset, looking for a challenge and willingness to learn from the team and pro-actively on your own
  • Desire to grow and learn multiple disciplines from customer interaction, Business Development, Sales and Account Management in order to develop into a well-rounded leader
  • Flexible schedule

Sales Intern

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Have you ever been wanting to get into the glamorous life of technical sales but just didn't have a way to get your foot in the door? Do you feel comfortable around innovation and want your income to be reflective of your productivity? If the answer is a loud obnoxious yes, then 2600Hz wants you!

Responsibilities

This is a paid internship, but the real value is in the work experience. Our software is used around the world, so there could be opportunities to travel for different conferences and client interactions in different countries. A person working in the Sales and Marketing department of a telecommunications company with the aim of selling and marketing the products and services offered by 2600Hz. The Sales Representatives responsibilities include but are not limited to the ability to sell our product and services after inspecting the needs and requirements of the customer or client. Additional responsibilities include tracking and using the CRM system, Cold calls, maintaining customer interaction and follow ups throughout the Sales cycle as well as strong closing skills. Self-starters and Self- motivators with a daily pro-active are strongly encouraged to apply for this position.

  • Learning and understanding our product
  • Understanding the Sales Process
  • Developing Sales skills
  • Closing deals around the country
  • Assisting our sales team with current clients
  • Help pre-qualify leads
  • Develop their own sales pipeline $$$$
Support/ Operations Engineering

Jr. Operations Engineer

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The Operations Team at 2600Hz is looking for a hard working, self motivated, self starting individual to join our team. This individual would share in the responsibility of handling, and responding to server alerts, responding to escalated support tickets, participating in new cluster builds, datacenter operations, and software maintenance.

Responsibilities
  • Respond to, resolve, and possibly escalate server alerts for hosted, and customer site servers
  • Resolve escalated customer tickets in a timely manner
  • Deploy, and maintain software clusters in the hosted environemnt, and customer sites
  • Participate in maintenance events for software upgrades, server maintenance, etc.
  • Participate in datacenter operations, including on site visits as necessary
  • Participate in ongoing quest to document infrastructure, and prodcedures
  • Manage corporate infrastructure (LDAP, DNS, Virtualization, etc.)
Requirements
  • 3+ years experience working with Linux (CentOS, RHEL, Debian, etc.)
  • 3+ years experience troubleshooting SIP services, and devices
  • Experience with NoSQL databases, BigCouch, or CouchDB preferred
  • Strong self management skills
  • Supreme communication skills
  • A deep love of learning, and the desire to grow as a professional

Support Engineer

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Responsibilities

We are looking for a Support Engineer who will make it their mission to make our customers happy. Our team is smart, eager, and extremely passionate about both helping people and solving problems. Your day-to-day on the Support team includes answering complex customer inquiries primarily via our Ticketing System, and occasionally by phone. Take end-to-end ownership of customer issues, including initial troubleshooting, identification of root cause and issue resolution. Meet or exceed customer expectations on response quality, timeliness of responses and overall customer experience. Serve as internal and external point of contact on customer escalations and ensure customer issues are resolved as expediently as possible.

Requirements
  • Ability to learn new technologies quickly
  • Excellent relationship management, customer service and communication skills in a variety of forms (written, live chat, conference calls, in-person)
  • Ability to work independently with little direct supervision and as a part of a team
  • Outstanding analytical and organizational abilities
  • Ability to remain calm, composed and articulate when dealing with tough customer situations
Product Development/ Design

Project Manager

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2600Hz seeks an entrepreneurial, hands-on Software Project Manager to work in a fast-paced environment building Voice/Video/SMS applications. This role will be working in the software engineering team to define, execute and manage software releases.

Responsibilities
  • Manage successful delivery of software releases from resource planning to development to customer integration
  • Manage customer feedback (feature requests, bug reports etc.) and align with product release roadmap
  • Closely monitor and report progress of software releases to key stakeholders
  • Drive customer integration including prerequisites at customer site and 2600Hz's cloud
  • Author user guide documentation and engage with customers to operationalize software
  • Perform basic functional and usability testing
  • Account Management with Key Large Customers
Requirements
  • 5 plus years of software project management experience using Agile methods such as Scrum
  • 5 plus years in customer facing delivery role such as consulting
  • Able to wear multiple hats and juggle multiple projects simultaneously
  • Able to lead in dynamic and entrepreneurial environment
  • Excellent written and verbal communication skills
  • Experience with development on cloud based platforms desired
  • Experience with VoIP platforms desired
  • Experience with web development and testing desired
  • Experience with collaboration tools such as JIRA, Slack, Zendesk desired
  • Typically requires BS/BA degree or equivalent plus 4-5 years related experience in software engineering
  • PMP certification holders will move to top of the list
  • Less than 10% travel required

Visual Designer  (Portfolio Required)

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**PLEASE NOTE: ALL APPLICATIONS THAT DON'T CONTAIN A LINK TO A PORTFOLIO (OR SHOW RELEVANT WORK EXAMPLES AND PROCESSES) WILL BE AUTOMATICALLY IGNORED**Do you dream of setting type? Do you love experimenting with grids and layouts? Do you have a intolerable need for paying attention to every tiny detail—down to the last pixel? If your answer is 'yes' to all of the above, this is THE opportunity for you!2600Hz is seeking a talented individual to join our design team. Ideal candidates for this position are forward-thinking, motivated, detail-oriented designers looking for a contract design position that has strong potential to become permanent/full-time (no telecommuting). This position will report directly to the Design Director, and will provide the opportunity to sharpen design skills through work/experience on a variety of projects including(but not limited to) print/marketing materials, web design, UI/UX, product design etc.

Requirements
  • Detail-oriented with a very strong eye for composition, typography, and color
  • Ability to take constructive critiques and keep an open mind when approaching projects
  • Extremely proficient in Adobe Creative Suite
  • Self-motivated and a go-getter...you go above and beyond the given parameters of a project—leaving no idea unturned (if you were asked to bring 2 ideas to the table, you bring 4)
  • Ability to design within Brand Guidelines and established aesthetics
  • You design with purpose (meaning your design decisions have a reason other than “It looks good”)
  • MUST be able to handle multiple projects concurrently. We are a small design team and everyone wears multiple hats (one day you may be working on marketing documents and consumer-facing materials—the next it may be creating mockups for a website)
Strongly Preferred
  • Working knowledge of HTML 5 / CSS 3 best practices, with the willingness and ability to learn more
  • A solid understanding of Responsive Web Design, and the basic principles behind the concept
  • Familiarity with version control systems—namely Github
  • An understanding of how CSS grid/ framework systems work
  • Extensive knowledge of InDesign