A flexible cloud solution that elevates the agent experience by providing end users with an intuitive and seamless UX.
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The expectations of your end users’ customers have never been higher. Help them meet and exceed those expectations with 2600Hz’s Call Center.
Our updated call center solution brings together all the features and functionality a modern call center needs, like eavesdrop/whisper/barge, multiple routing configurations, and agent management. Add to that fully configurable reporting and intuitive queue creation, and you can enable your customers to quickly respond to the ever-changing challenges of today's call center. Now embedded within our user portal, today’s distributed workforce is empowered to enhance productivity and increase efficiency with one, intuitive UI for both their call center and internal communications needs.
All the features and functionality call centers need everyday, plus the capability to create a completely custom solution.
Our Call Center is built natively into the award-winning KAZOO platform, so you have a single platform for all business communication needs.
Because it is built natively into KAZOO, Call Center is fully integrated with all other 2600Hz applications, including Pivot, Callflows, Webhooks, and Call Recording. And, most importantly, Call Center is backed by KAZOO's multi-tenant architecture that offers true geo-redundancy and horizontal scalability, meaning your end users will always be available to provide their customers support.
A top-notch call center solution built into KAZOO so you have a single platform for all of your business communication needs.
The flexibility to create a personalized solution for your customers thanks to KAZOO’s 300+ APIs.
Easy-to-use features and functionality save time, offer the highest quality service, and provide fast performance all within a modern interface.
The intuitive UI enables agents, managers, and admins to provide the best experience between the caller and your business.
In addition to a feature-rich, cloud native Call Center, KAZOO offers industry-leading CPaaS and UCaaS together in one platform.
Customize every part of your unified communications solution including pricing, branding, customer offerings, automations, and more.
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A truly unified communication experience with carrier-grade reliability and stability, packaged in a streamlined UI.
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2600Hz has partnered with Xarios Technologies to bring you insightful reporting and powerful analytics. Dimensions by Xarios reports on the Call Center Pro engine, by providing intuitive real-time call analytics, automated reporting, and cost-effective wallboard displays.
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