Customer support, simplified.

Customer support, simplified.

A flexible cloud solution that elevates the agent experience by providing end users with an intuitive and seamless UX.

A flexible cloud solution that elevates the agent experience by providing end users with an intuitive and seamless UX.

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Modernizing the Cloud Call Center Experience

The expectations of your end users’ customers have never been higher. Help them meet and exceed those expectations with 2600Hz’s Call Center.

Our updated call center solution brings together all the features and functionality a modern call center needs, like eavesdrop/whisper/barge, multiple routing configurations, and agent management. Add to that fully configurable reporting and intuitive queue creation, and you can enable your customers to quickly respond to the ever-changing challenges of today's call center. Now embedded within our user portal, today’s distributed workforce is empowered to enhance productivity and increase efficiency with one, intuitive UI for both their call center and internal communications needs.

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Call Center Highlights

All the features and functionality call centers need everyday, plus the capability to create a completely custom solution.

Built Natively into KAZOO

Our Call Center is built natively into the award-winning KAZOO platform, so you have a single platform for all business communication needs.

Because it is built natively into KAZOO, Call Center is fully integrated with all other 2600Hz applications, including Pivot, Callflows, Webhooks, and Call Recording. And, most importantly, Call Center is backed by KAZOO's multi-tenant architecture that offers true geo-redundancy and horizontal scalability, meaning your end users will always be available to provide their customers support.

Amplify the Call Center Experience

Native, Integrated Software

A top-notch call center solution built into KAZOO so you have a single platform for all of your business communication needs.

Optimized CX

The flexibility to create a personalized solution for your customers thanks to KAZOO’s 300+ APIs.

Ease of Use for All

Easy-to-use features and functionality save time, offer the highest quality service, and provide fast performance all within a modern interface.

A Simple & Modern Interface

The intuitive  UI enables agents, managers, and admins to provide the best experience between the caller and your business.

UCaaS, CPaaS & Call Center All in One Platform

In addition to a feature-rich, cloud native Call Center, KAZOO offers industry-leading CPaaS and UCaaS together in one platform.

Complete Control & Flexibility with 300+ APIs

Customize every part of your unified communications solution including pricing, branding, customer offerings, automations, and more.

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Unparalleled Unified Communications

A truly unified communication experience with carrier-grade reliability and stability, packaged in a streamlined UI.

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2023 Internet Telephony Product of the Year

2023 Gold Stevie® Award in the Company of the Year – Telecommunications

2022 New Product of the Year by BIG Awards for Business

Insightful Reporting & Powerful Analytics

Deliver the highest level of customer service possible

2600Hz has partnered with Xarios Technologies to bring you insightful reporting and powerful analytics. Dimensions by Xarios reports on the Call Center Pro engine, by providing intuitive real-time call analytics, automated reporting, and cost-effective wallboard displays.

Learn More About Dimensions

Why settle for status quo when Call Center can accelerate your business?

Get a demo and see the 2600Hz Call Center difference.

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