Professional Services:
Your Tool to Connect More Seats to Kazoo

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Our Professional Services Toolkit

When it comes to delivering cloud telephony, offering excellent services that address the unique needs of your customers is a key differentiator in the crowded cloud communications market. The 2600Hz Professional Services portfolio spans across the entire VoIP lifestyle -- from white glove installation services to resident engineer consultation.
  • Supporting the process from new order to ready for service

  • Focusing on a standard process, with customer influenced variability

  • Targeting shortest possible time to service ready

  • Applicable also to Proof of Concepts

  • Reviewing existing system/services/features

  • Service Design

  • Data extraction from existing system

  • Migration of data to Kazoo

  • Testing and support of migration

  • Examination of entire Kazoo cluster and comprehensive network analysis

  • Identify trouble areas and optimization opportunities

  • Results documented and delivered by Kazoo experts

  • Two options
    - Configuration Audit
    - Performance Audit

  • New Features

  • Migration Tools

  • CRM Integrations

  • Provisioning Adapters

  • Billing Mediation

  • Lifecycle: dedicated remote engineer assisting with daily operations of Kazoo

  • Design: providing system and service designing, planning and support

  • System Management: new Kazoo feature configuration and integration

  • Education: sharing best practices with Service Providers

Pro Services Org

Consulting Engineering

  • Desing and integration

  • New Install, Patching, Upgrading

  • Acceptance Test Support

Project Management Office

  • Project Management

  • Scope Management

  • Budget Management

  • Stakeholders Management


  • SW Customization Creation

  • Script Development

  • Feature Acceleration

Customer Optimization

  • Resident Engineers

  • Performance & Config Audit

  • Tools & Service Migration

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