Redundancy remains one of the most critical topics in telecommunications today. Recent years have witnessed a significant increase in network outages, with organizations experiencing an average of 86 outages annually¹. These incidents have many UCaaS and CPaaS resellers questioning the redundancy setups and protocols of the solutions they’re selling, and for good reason. If your customers are left in the dark when a data center goes down or when routine maintenance is performed, your reputation and customer loyalty are on the line.
With a truly redundant solution, business can continue as usual no matter what. But that’s the key—a truly redundant solution is needed, and unfortunately, not all redundancies are created equal. Most solutions in the market are NOT truly redundant despite their claims of redundancy.
The Stakes Have Never Been Higher
Recent analysis shows that IT outages now cost an average of $14,056 per minute, with large enterprises facing costs up to $23,750 per minute². Organizations reported suffering outage-related revenue losses in the past year, with 84% losing at least $10,000 per incident³. ThousandEyes reported 308 global network outage events across ISPs, cloud service provider networks, and collaboration platforms during just one week in September 2024⁴.
There are important behind-the-scenes differences between the majority of solutions claiming redundancy and a solution that is truly redundant. Taking these differences into consideration when evaluating UCaaS and CPaaS solutions can make or break your business. When a solution claims redundancy but is not truly redundant and a switch goes down, while some features or functionality may still work, the majority won’t.
For example, a sales executive might still be able to make outbound calls but inbound calls can’t be received, leaving the prospect he or she has been trying to close for months frustrated when calling to request a contract, and moving on to the next vendor. However, with a truly redundant solution, all features and functionality will work as normal even when a switch goes down.
True Redundancy Requirements
Modern UCaaS and CPaaS solutions require geographical redundancy with hosting across multiple data centers in different locations⁵. This ensures that if one data center is affected by a disaster or outage, another can seamlessly take over, maintaining continuous communication and minimizing downtime. True redundancy also demands automatic failover capabilities without manual intervention.
So, how do you know if a solution is truly redundant? What are the key behind-the-scenes differences that make a solution truly redundant? The answer lies in understanding the architecture and implementation approach.
2600Hz has designed its platform with true redundancy at its core, recognizing that in today’s environment where 93% of executives express worry about downtime’s impact⁶, half-measures aren’t sufficient. Our approach ensures that when unexpected outages occur—and they will—your business operations continue without interruption.
The distinction between marketing claims and engineering reality becomes apparent during actual outage scenarios. While many providers tout redundancy features, the test comes when critical infrastructure fails and customers discover whether their solution maintains full functionality or experiences partial degradation.
Understanding these differences and choosing a platform built for true redundancy isn’t just a technical decision—it’s a business imperative. To learn more about how 2600Hz delivers true redundancy and can protect your business from the devastating costs of communication downtime, contact us today.
¹ ³ ⁶ Cockroach Labs, “The State of Resilience 2025: Confronting Outages, Downtime, and Organizational Readiness,” 2024
² BigPanda, “The rising costs of downtime,” citing EMA Research, May 2024
⁴ Network World, “2025 global network outage report and internet health check,” 2025
⁵ Call Tower, “The Role of UCaaS in Global Business Continuity Planning,” 2024